Hub Operations Lead: KPI & Process Improvement

SPX Express; Manila; On-site; PHP 60,000 - 90,000; Full time

Job summary

SPX Express is seeking a proactive Hub Operations Lead to oversee daily hub operations in Manila, ensuring smooth functioning and adherence to procedures. The role includes leading team briefings, weekly meetings, and evaluating performance while driving KPI improvements.

The ideal candidate has at least 4 years in supply chain and logistics, with experience in e-commerce fulfilment, and will coordinate with agency teams to optimize hub productivity.

Qualifications

• Bachelor's degree or higher in related fields.
• Has held a leadership role in a division or team, within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance hub productivity and efficiency.
• Assist Customer Support with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to hub operations as needed.

Job description

SPX Express is seeking a proactive Hub Operations Lead to oversee daily hub operations in Manila, ensuring smooth functioning and adherence to procedures. The role includes leading team briefings, weekly meetings, and evaluating performance while driving KPI improvements.

The ideal candidate has at least 4 years in supply chain and logistics, with experience in e-commerce fulfilment, and will coordinate with agency teams to optimize hub productivity.