Hub Operations Lead – Logistics & Process Improvement

SPX Express; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures and regulations.

You will lead team briefings, conduct weekly staff meetings, and regularly assess team performance, driving KPIs improvements and implementing process initiatives to boost productivity and efficiency in a busy hub environment.

Qualifications

• Bachelor's degree or higher in related field.
• Has held a leadership role in a division or team within a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experienced in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in key performance indicators (KPIs) for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team Management

Process Improvement

KPIs

Customer Support Coordination

Education

Bachelor's Degree or higher

Job description

SPX Express in Manila is seeking an experienced Hub Operations Lead to oversee daily hub operations, ensuring smooth and efficient functioning and strict adherence to procedures and regulations.

You will lead team briefings, conduct weekly staff meetings, and regularly assess team performance, driving KPIs improvements and implementing process initiatives to boost productivity and efficiency in a busy hub environment.