Hub Operations Lead — KPIs & Process Improvement

SPX Express; Manila; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Leader to oversee daily warehouse hub activities, ensuring smooth, compliant operations and adherence to procedures.

You will lead briefings, drive KPI improvements, implement process changes, support customer escalations with the support team, coordinate with agency coordinators, and handle additional hub tasks as needed.

Qualifications

• Bachelor's Degree or higher in related fields.
• Has led a division or team in a warehouse or hub environment.
• Minimum of 4 years experience in Supply Chain & Logistics Industry.
• Experience in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations, ensuring smooth and efficient functioning.
• Ensure adherence to established procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Coordinate with agency coordinators to manage and support agency teams.
• Handle additional tasks related to overall hub operations as needed.

Skills

Leadership

Team management

KPI tracking

Process improvement

Supply chain experience

Logistics operations

E-commerce fulfilment

Education

Bachelor's Degree or higher

Job description

SPX Express in Manila is seeking an experienced Hub Operations Leader to oversee daily warehouse hub activities, ensuring smooth, compliant operations and adherence to procedures.

You will lead briefings, drive KPI improvements, implement process changes, support customer escalations with the support team, coordinate with agency coordinators, and handle additional hub tasks as needed.