Hub Operations Lead - E-commerce & Logistics

SPX Express; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

SPX Express is seeking a Hub Operations Manager in Manila to oversee daily hub operations and ensure efficient functionality. You will lead a team, conduct weekly briefings, and monitor performance against KPIs, driving improvements across processes and productivity.

Responsibilities include adherence to procedures, collaboration with Customer Support on escalations, and coordination with agency teams to ensure smooth operations and timely fulfilment, in a fast-paced ecommerce environment.

Qualifications

• Bachelor's degree or higher in related field.
• Leadership experience in a division or team within a warehouse or hub environment.
• Minimum 4 years of experience in supply chain & logistics.
• Experience in e-commerce fulfilment.

Responsibilities

• Oversee daily hub operations and ensure smooth, efficient functioning.
• Ensure adherence to procedures, policies, and regulations.
• Lead team briefings, conduct weekly staff meetings, and assess team performance.
• Drive continuous improvement in KPIs for the hub.
• Implement process improvement initiatives to enhance productivity and efficiency.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to manage and support agency teams.

Skills

Leadership

Team management

Process improvement

KPIs

Stakeholder coordination

Education

Bachelor's degree

Job description

SPX Express is seeking a Hub Operations Manager in Manila to oversee daily hub operations and ensure efficient functionality. You will lead a team, conduct weekly briefings, and monitor performance against KPIs, driving improvements across processes and productivity.

Responsibilities include adherence to procedures, collaboration with Customer Support on escalations, and coordination with agency teams to ensure smooth operations and timely fulfilment, in a fast-paced ecommerce environment.