Hub Operations Lead - Logistics & Process Improvement

SPX Express; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

SPX Express is seeking a capable professional to support day-to-day hub operations across first and last mile activities in Manila. You will help manage parcel inbounding, sorting, rider dispatch, and inventory, while supporting KPI achievement and reporting.

The role also involves assisting customer support, implementing productivity initiatives, handling payment processes, and coordinating with agency teams. A leadership background in a warehousing hub is preferred.

Qualifications

• Bachelor’s degree required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel and PowerPoint).

Responsibilities

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership

Hub operations

Logistics management

Customer service

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

SPX Express is seeking a capable professional to support day-to-day hub operations across first and last mile activities in Manila. You will help manage parcel inbounding, sorting, rider dispatch, and inventory, while supporting KPI achievement and reporting.

The role also involves assisting customer support, implementing productivity initiatives, handling payment processes, and coordinating with agency teams. A leadership background in a warehousing hub is preferred.