Hub Operations Lead (Dispatch, KPIs & Process Improvement)

SPX Express; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

SPX Express Philippines is seeking a Hub Operations Associate to support day-to-day hub activities across first and last mile, including parcel inbounding, sorting, rider dispatch, and inventory management.

You will monitor hub performance, assist with customer escalations, create and review hub reports, drive process improvements, handle payments, and coordinate with agency teams for peak operations.

Qualifications

• Bachelor’s degree required.
• At least 3 years of related experience in Logistics, Warehouse and Distribution.
• Experience in e-commerce fulfillment is an advantage
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Monitor hub performance and ensure productivity, and achievement of Hub KPIs.
• Create, review, and validate Hub reports; support Customer Support with escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership

Inventory management

Payments processing

Problem solving

Shift flexibility

Education

Bachelor's degree

Tools

Microsoft Office

Job description

SPX Express Philippines is seeking a Hub Operations Associate to support day-to-day hub activities across first and last mile, including parcel inbounding, sorting, rider dispatch, and inventory management.

You will monitor hub performance, assist with customer escalations, create and review hub reports, drive process improvements, handle payments, and coordinate with agency teams for peak operations.