Hub Operations Lead – Logistics & Payments

SPX Express; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

SPX Express is seeking a Hub Operations Specialist to assist day-to-day hub activities across first and last mile. You will help inbounding, sorting, dispatch, and inventory management while supporting KPI-driven performance and reporting.

You will also assist the Customer Support team with escalations, drive process improvements, and handle payments processing. This role requires leadership experience, flexibility for shift work, and a proactive, learning mindset.

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics/warehouse/distribution; e-commerce fulfillment a plus.
• Experience leading a warehouse or hub team.
• Experience with payments processing.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts per team schedules.
• Strong learning mindset and ability to handle admin tasks.

Responsibilities

• Assist day-to-day hub operations: inbounding, sorting, rider dispatch, receiving in-transit parcels, inventory management.
• Monitor hub performance and ensure productivity to meet KPIs.
• Create, review, and validate hub reports.
• Support Customer Support to resolve escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to supervise agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience

Shift work flexibility

Continuous learning mindset

Problem solving

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

SPX Express is seeking a Hub Operations Specialist to assist day-to-day hub activities across first and last mile. You will help inbounding, sorting, dispatch, and inventory management while supporting KPI-driven performance and reporting.

You will also assist the Customer Support team with escalations, drive process improvements, and handle payments processing. This role requires leadership experience, flexibility for shift work, and a proactive, learning mindset.