Hub Operations Lead — KPI & Process Improvement

Shopee

Philippines

On-site

PHP 600,000 - 1,200,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Shopee Philippines is seeking an experienced Hub Operations Leader to oversee daily hub activities and ensure smooth, compliant operations. You will lead briefings, drive KPI improvements, and coordinate with agency teams to optimize productivity.

Candidates should have a leadership background in warehouse or hub environments, 4+ years in Supply Chain & Logistics, and experience in e-commerce fulfilment. Additional hub operations tasks may be assigned as needed.

Qualifications

Bachelor's Degree or higher in related fields.
Has held a leadership role in a division or team within a warehouse or hub environment.
Minimum of 4 years experience in Supply Chain & Logistics Industry.
Experienced in e-commerce fulfilment.
Other tasks related to the operations of the hub.

Responsibilities

Oversee daily hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
Drive continuous improvement in KPIs for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.
Coordinate with agency coordinators to manage and support agency teams.
Handle additional tasks related to overall hub operations as needed.