Hub Operations Lead - Logistics & E-Commerce Fulfillment

Shopee

Philippines

On-site

PHP 600,000 - 900,000

Full time

4 days ago

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Job summary

Shopee Philippines is seeking a capable Hub Operations Manager to oversee daily hub activities, drive efficiency, and ensure procedural compliance. You will lead a team, run weekly briefings, and monitor performance against KPIs, while coordinating with agency teams to support peak operations.

The role requires a Bachelor's degree and at least 4 years in Supply Chain & Logistics, with experience in e-commerce fulfilment. Join a fast-paced hub and contribute to continuous improvement initiatives.

Qualifications

Bachelor's Degree or higher in related fields.
Led a division or team within a warehouse/hub environment.
Minimum of 4 years experience in Supply Chain & Logistics.
Experienced in e-commerce fulfilment.
Other tasks related to hub operations.

Responsibilities

Oversee daily hub operations, ensuring smooth and efficient functioning.
Ensure adherence to established procedures, policies, and regulations.
Lead team briefings, conduct weekly staff meetings, and regularly assess team performance.
Drive continuous improvement in KPIs for the hub.
Implement process improvement initiatives and projects to enhance hub productivity and efficiency.
Assist the Customer Support team with call-outs to resolve customer escalations.
Coordinate with agency coordinators to manage and support agency teams.
Handle additional tasks related to overall hub operations as needed.