Hub Operations Lead

SPX Express

Manila

On-site

PHP 502,000 - 725,000

Full time

3 days ago

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Job summary

SPX Express in Manila is seeking an Operations Hub Supervisor to support day-to-day hub operations, including inbounding, sorting, rider dispatch, and inventory control. You will conduct team briefings, monitor hub productivity, and validate hub reports while coordinating with agency teams and customer support to resolve escalations.

The role requires a Bachelor's degree and at least 3 years in logistics, with leadership experience in a warehouse or hub.

Qualifications

Bachelor's degree holder.
At least 3 years of experience in logistics, warehouse and distribution; e-commerce fulfillment is an advantage.
Has had a leadership role, preferably in a warehouse or hub environment.

Responsibilities

Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
Conducts team briefing and documents minutes of the meeting.
Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
Creates, reviews and validates reports of the Hub.
Assists Customer Support team in call outs to solve Customer support escalations.
Implements process improvement initiatives & projects geared towards increasing Hub productivity.
Handle payment transactions and other payment processes.
Coordinates with agency coordinators in overseeing agency teams.
Other tasks related to the operations of the Hub