Hub Coordinator - Operations, SPX Express (Talisay)

SPX Express; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A logistics company in Metro Manila is seeking a Hub Operations Leader responsible for overseeing day-to-day hub activities, focusing on productivity and team management. The ideal candidate will possess at least 3 years of logistics experience, a Bachelor’s degree, and strong Microsoft Office skills. Responsibilities include monitoring hub performance, creating reports, and improving processes. Candidates must have a leadership background and be open to shift work as needed.

Qualifications

• At least 3 years of experience in logistics, warehouse, or distribution.
• Experience in e-commerce fulfillment is an advantage.
• Proven leadership role in a warehouse or hub environment.
• Intermediate proficiency in Microsoft Office tools.

Responsibilities

• Assist in day-to-day hub operations including parcel handling and inventory management.
• Monitor hub performance by achieving Hub KPIs.
• Create, review, and validate Hub reports.
• Support customer escalations with the Customer Support team.
• Implement process improvement initiatives.
• Handle payment transactions.

Skills

Logistics experience

Leadership skills

Microsoft Office proficiency

Payments processing

Team coordination

Education

Bachelor’s Degree

Job description

Job Description

• Assist in day‑to‑day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in‑transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call‑outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations.
• Bachelor’s Degree Holder.
• At least 3 years of related experience in Logistics, Warehouse and Distribution. Experience in e‑commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work depending on agreed team schedules.
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations.