Hub Coordinator - Operations, SPX Express (Kabacan, Cotabato)

SPX Express; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX Express seeks a capable Hub Operations professional to support day‑to‑day activities in a Manila hub. You will assist in inbounding, sorting, dispatch, and inventory management, while helping monitor KPI performance and drive efficiency across the hub.

You will also help prepare hub reports, support customer escalations, and coordinate with agency teams to ensure smooth operations across shifts. A Bachelor’s degree and 3+ years in logistics are expected.

Qualifications

• Bachelor’s degree required.
• At least 3 years in Logistics, Warehouse or Distribution.
• Leadership experience in warehouse or hub preferred.
• Experience in payments processing or similar function.
• Willing to work shift schedules and support hub ops.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, dispatch, receiving, and inventory management.
• Support monitoring of hub performance and KPI achievement.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership

Communication

Analytical thinking

Microsoft Office proficiency

Education

Bachelor’s degree

Tools

Excel

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations
• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations