Hub Coordinator - Operations, SPX Express (Mangatarem, Pangasinan)

SPX Express; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

SPX Express in Manila is seeking an Operations Hub Associate to support day-to-day hub activities across first and last mile, parcel sorting, inventory management, and rider dispatch.

You will monitor hub performance, generate and validate reports, assist customer support with escalations, and participate in process improvement initiatives to boost productivity. A Bachelor's degree and at least 3 years in logistics are required.

Qualifications

• Bachelor’s degree required.
• At least 3 years of experience in logistics, warehouse and distribution.
• Leadership experience preferred in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to work shifts as scheduled.
• Continuous learning mindset; able to perform admin tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities).
• Monitor hub performance to ensure productivity and KPI achievement.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership

Shift work flexibility

Continuous learning mindset

Payments processing

Education

Bachelor’s degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Description

Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations
• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations