Hub Coordinator - Operations, SPX Express (Mlang, Cotabato)

SPX Express; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

SPX Express is seeking a Hub Operations professional in Manila to support day-to-day hub activities, monitor KPIs, and drive process improvements. You will coordinate with agency teams and assist in payment processing while ensuring reliability of hub operations.

The role requires a Bachelor's degree and at least 3 years in logistics. Candidates with e-commerce fulfillment experience and prior leadership in a hub will be favored. Shift work may be required.

Qualifications

• Bachelor’s degree is required.
• At least 3 years of experience in Logistics, Warehouse and Distribution; e-commerce fulfillment is a plus.
• Previous leadership role in a warehouse or hub environment preferred.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities).
• Support hub productivity by monitoring KPIs and performance.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations and call-outs.
• Implement process improvements to enhance hub productivity.
• Handle payments processing and related transactions.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership

Team coordination

Attention to detail

Customer service mindset

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations
• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations