Hub Coordinator - Operations, SPX Express (Taal, Batangas)

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking an experienced Operations Team Lead to oversee hub operations in Manila, driving efficiency across first and last mile activities. You will monitor KPI performance, create actionable hub reports, and support escalations with the customer support team.

The role requires leadership in a warehouse/hub setting, experience in logistics and payments processes, and flexibility to rotate shifts and assignments across the cluster.

Qualifications

• Bachelor’s degree required.
• At least 3 years in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is advantageous.
• Leadership role preferred in warehouse or hub settings.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.
• Willing to be assigned anywhere in the cluster and work shifts.

Responsibilities

• Assist in day-to-day hub operations (first and last mile).
• Support monitoring of hub performance and KPIs.
• Create, review and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee teams.
• Perform other tasks to support hub operations.

Skills

Logistics management

Warehouse operations

Leadership

Payments processing

Microsoft Office

Hub operations

KPI monitoring

Education

Bachelor's degree

Tools

MS Office

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.Create, review, and validate Hub reports.Assist the Customer Support team with call-outs to resolve customer escalations.Implement process improvement initiatives and projects to enhance hub productivity.Handle payment transactions and associated payment processes.Coordinate with agency coordinators to oversee agency teams.Perform other tasks as required to support hub operationsRequirements:Bachelor’s Degree HolderAt least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.Has held a leadership role preferably in a warehouse or hub environmentExperience in payments processing or similar functionIntermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)Willing to be assigned anywhere in the designated ClusterAble to do shift work depending on agreed team schedulesMust have a continuous learning mindset; able to do administrative and other tasks in hub operations