Hub Coordinator - Operations, SPX Express (Halang Naic, Cavite)

SPX PHILIPPINES INC.; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an experienced Hub Operations professional in Metro Manila to manage day-to-day hub activities across last mile and first mile operations.

You will lead briefings, monitor KPI performance, and ensure accurate reporting while coordinating with agency teams. The role requires a Bachelor’s degree and at least 3 years in logistics/warehouse, with a preference for e-commerce fulfillment experience.

Qualifications

• Bachelor’s degree required.
• At least 3 years of experience in logistics, warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Assists in the day-to-day hub operation (last mile and first mile), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports in monitoring hub performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub.
• Assists Customer Support team in call outs to solve Customer support escalations.
• Implements process improvement initiatives & projects geared towards increasing Hub productivity.
• Handle payment transactions and other payment processes.
• Coordinates with agency coordinators in overseeing agency teams.
• Other tasks related to the operations of the Hub.

Skills

Leadership

Microsoft Office

Communication

Team coordination

Education

Bachelor’s degree

Tools

MS Excel

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations