Hub Coordinator - Operations, SPX Express (San Pascual, Batangas)

SPX PHILIPPINES INC.; San Pascual; On-site; PHP 360,000 - 540,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Specialist to oversee day-to-day activities in the hub, including inbounding, sorting, rider dispatch and inventory management.

You will monitor productivity and drive performance against hub KPIs, while supporting the Customer Support team with escalations. The role requires a Bachelor's degree and at least 3 years in logistics or warehouse operations, with leadership experience preferred.

Qualifications

• Bachelor's degree required.
• At least 3 years in logistics, warehouse and distribution; ecommerce fulfillment is a plus.
• Leadership experience in warehouse or hub environments preferred.
• Experience with payments processing or similar functions.
• Proficiency in Word, Excel and PowerPoint.

Responsibilities

• Assist in day-to-day hub operations including inbounding, sorting, rider dispatch, receiving in-transit parcels and inventory management.
• Support monitoring of hub performance to achieve KPIs.
• Create, review and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to boost productivity and efficiency.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership

Logistics

Payments processing

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations

Requirement

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations