Hub Coordinator - Operations, SPX Express (Cuenca, Batangas (Lipa Split)

SPX Express; Manila; On-site; PHP 558,000 - 893,000; Full time

Job summary

SPX Express is seeking a capable Hub Operations Lead in the Philippines. The role covers day-to-day hub activities including inbounding, sorting, dispatch, and inventory management to ensure smooth flow of parcels.

You will monitor performance against KPIs and assist in escalations with the Customer Support team. The ideal candidate has a bachelor's degree and ≥3 years in logistics, with leadership experience in hub environments and familiarity with payments processing.

Qualifications

• Bachelor's degree required.
• At least 3 years in Logistics, Warehouse or Distribution.
• Leadership experience in warehouse/hub environment preferred.
• Experience with payments processing or similar function.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, receiving in-transit parcels, inventory).
• Monitor hub performance to achieve KPIs and productivity.
• Create, review and validate hub reports.
• Support Customer Support with escalations calls.
• Implement process improvements to boost productivity.
• Handle payment transactions and related processes.

Skills

Hub operations

Leadership

Payments processing

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations