Hub Coordinator - Operations, SPX Express (Balubad, Atimonan Quezon)

SPX PHILIPPINES INC.; Atimonan; On-site; PHP 391,000 - 725,000; Full time

Job summary

SPX PHILIPPINES INC. seeks an experienced Hub Operations Lead to manage day-to-day activities across last mile and first mile processes, including inbounding, sorting, and dispatch.

You will oversee inventory control, KPI achievement, and reporting while guiding the team and coordinating with agency coordinators. The role requires a Bachelor's degree and 3+ years in logistics/hub environments, with payments processing and MS Office proficiency.

Qualifications

• Bachelor's degree required.
• At least 3 years in logistics, warehouse or distribution; e-commerce fulfillment is a plus.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing; proficient with Microsoft Office.

Responsibilities

• Assist day-to-day hub operation, inbounding, sorting, dispatch, receiving in-transit parcels, and inventory control.
• Conduct team briefings and document meeting minutes.
• Monitor hub performance and meet KPIs.
• Create and validate hub reports.
• Support Customer Support in resolving escalations.
• Implement process improvement initiatives to increase productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other hub operation tasks.

Skills

Leadership

Logistics

Payments processing

MS Office

Excel

Word

PowerPoint

Education

Bachelor's degree

Job description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.

• Conducts team briefing and documents minutes of the meeting

• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI's are efficiently met.

• Creates, reviews and validates reports of the Hub

• Assists Customer Support team in call outs to solve Customer support escalations

• Implements process improvement initiatives & projects geared towards increasing Hub productivity

• Handle payment transactions and other payment processes

• Coordinates with agency coordinators in overseeing agency teams

• Other tasks related to the operations of the Hub

Requirement

• Bachelor's Degree Holder

• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

• Has held a leadership role preferably in a warehouse or hub environment

• Experience in payments processing or similar function

• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

• Willing to be assigned anywhere in the designated Cluster

• Able to do shift work depending on agreed team schedules

• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations