Hub Coordinator - Operations, SPX Express (Ma-a, Davao City)

SPX Express; Manila; On-site; PHP 420,000 - 620,000; Full time

Job summary

SPX Express Manila hub is seeking an experienced Hub Operations Lead to oversee day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels and inventory control; you will monitor performance and drive KPI achievement.

The role requires a Bachelor's degree, at least 3 years in Logistics/Warehouse/Distribution (e-commerce fulfillment a plus), leadership experience in a hub, payments processing exposure, and strong MS Office skills.

Qualifications

• Bachelor's degree holder in a relevant field.
• 3+ years in logistics, warehouse and distribution; e-commerce fulfillment is a plus.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).

Responsibilities

• Oversee day-to-day hub operations including inbounding, sorting, dispatch, and inventory control.
• Lead team briefings and document meeting minutes; monitor hub productivity and KPIs.
• Assist Customer Support in call outs to resolve escalations and implement process improvements.
• Coordinate with agency coordinators to oversee agency teams and related hub tasks.”],
• CoT_job_summary_short
• COMPANY NAME: SPX ExpressKEY POINTS: Hub operations leadership, KPI monitoring, payments processing

Skills

Leadership

Team coordination

Payments processing

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations