Hub Coordinator - Operations, SPX Express (Divisoria, CDO)

SPX Express; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

SPX Express in Metro Manila is seeking a Hub Operations Supervisor to oversee day-to-day hub activities, including inbounding, sorting, rider dispatch, and inventory management. The role requires leadership experience in a warehouse or hub and the ability to handle payments processing while creating hub reports.

You will support Customer Support escalations and drive process improvements. Willingness to work shifts and be assigned across the cluster completes the requirements; MS Office

Qualifications

• Bachelor’s degree required.
• At least 3 years in Logistics, Warehouse and Distribution; e-commerce fulfillment experience preferred.
• Leadership experience in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned across the designated cluster; able to work shifts.
• Continuous learning mindset; able to handle administrative tasks in hub operations.

Responsibilities

• Assist day-to-day hub operations including inbounding, sorting, rider dispatch, and inventory management.
• Support monitoring of hub performance to achieve KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with call-outs to resolve escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations.

Skills

Leadership

Learning mindset

Problem solving

Education

Bachelor’s Degree

Tools

Microsoft Office (Word/Excel/PowerPoint)

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.


• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.


• Create, review, and validate Hub reports.


• Assist the Customer Support team with call-outs to resolve customer escalations.


• Implement process improvement initiatives and projects to enhance hub productivity.


• Handle payment transactions and associated payment processes.


• Coordinate with agency coordinators to oversee agency teams.


• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder


• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.


• Has held a leadership role preferably in a warehouse or hub environment


• Experience in payments processing or similar function


• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)


• Willing to be assigned anywhere in the designated Cluster


• Able to do shift work depending on agreed team schedules


• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations