Hub Coordinator - Operations, SPX Express (San Juan, Leyte)

Shopee; Philippines; In loco; PHP 420.000 - 600.000; Tempo pieno

Descrizione del lavoro

Shopee is seeking a Hub Operations Associate to support daily hub activities, including inbounding, sorting, rider dispatch, and inventory control. You will help monitor KPIs, generate hub reports, and resolve escalations in collaboration with the Customer Support team.

Ideal candidates have a Bachelor's degree and 3+ years in logistics, with leadership experience in a warehouse or hub setting and proficiency in MS Office.

Competenze

• Bachelor's degree holder with a background in logistics, warehouse or distribution.
• At least 3 years of related experience, including leadership in a hub or warehouse.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and data handling.

Mansioni

• Assist in day-to-day hub operations across first and last mile activities.
• Support monitoring of hub KPIs and productivity.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations and call-outs.
• Coordinate with agency coordinators to oversee teams.

Conoscenze

Leadership experience

Analytical skills

Team coordination

Formazione

Bachelor's degree

Strumenti

Word

Excel

PowerPoint

Descrizione del lavoro

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset able to do administrative and other tasks in hub operations