Hub Coordinator - Operations, SPX Express (Buenavista, Guimaras)

SPX PHILIPPINES INC.; Buenavista; On-site; PHP 335,000 - 603,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking a Hub Operations Specialist to support day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management, with a strong focus on productivity and KPI achievement.

The role also involves creating and validating hub reports, assisting the Customer Support team with escalations, driving process improvements, handling payments, and coordinating with agency teams to ensure smooth hub operations.

Qualifications

• Bachelor’s degree holders required.
• At least 3 years related experience in Logistics, Warehouse and Distribution.
• Leadership experience preferred in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Assist in day-to-day hub operations, including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Skills

Leadership

MS Office

Administrative tasks

Education

Bachelor’s Degree Holder

Tools

Payments processing experience

Job description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.

• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.

• Create, review, and validate Hub reports.

• Assist the Customer Support team with call-outs to resolve customer escalations.

• Implement process improvement initiatives and projects to enhance hub productivity.

• Handle payment transactions and associated payment processes.

• Coordinate with agency coordinators to oversee agency teams.

• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder

• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.

• Has held a leadership role preferably in a warehouse or hub environment

• Experience in payments processing or similar function

• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)

• Willing to be assigned anywhere in the designated Cluster

• Able to do shift work depending on agreed team schedules

• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations