Hub Coordinator - Operations, SPX Express (Allen Northern Samar)

SPX Express; Manila; On-site; PHP 446,000 - 759,000; Full time

Job summary

SPX Express in Manila is seeking an experienced Hub Operations Lead to support day-to-day hub activities across inbound, sorting, dispatch, and inventory management. You will help monitor KPI performance and drive process improvements for productivity.

The role requires a Bachelor's degree and at least 3 years in logistics, with leadership experience in a warehouse or hub environment, plus knowledge of payments processing and strong MS Office skills. Shift flexibility may be needed.

Qualifications

• Bachelor's degree required.
• At least 3 years in logistics, warehouse and distribution.
• Experience leading a warehouse/hub team.
• Experience in payments processing or similar.
• Proficient in MS Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated cluster.
• Able to work shifts as scheduled.
• Strong learning mindset and able to perform administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (inbounding, sorting, rider dispatch, receiving in-transit parcels, inventory management).
• Support monitoring of hub performance by ensuring productivity and KPI achievement.
• Create, review, and validate Hub reports.
• Assist Customer Support with calls to resolve escalations.
• Implement process improvement initiatives to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Hub operations

Leadership experience

Payments processing

MS Office

Education

Bachelor's degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements

• Bachelor's Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations