Hub Coordinator - Operations, SPX Express (Davao de Oro)

SPX Express; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

SPX Express in Manila is seeking a results-driven hub operations professional to support day-to-day logistics, ensuring parcel inbounding, sorting, dispatch, and inventory control across the hub. You will monitor KPI performance and contribute to reporting and process improvements.

The role requires a Bachelor's degree and at least 3 years in logistics or hub operations, with leadership experience preferred and experience in payments processing.

Qualifications

• Bachelor’s degree holder.
• At least 3 years of experience in Logistics, Warehouse and Distribution; e-commerce fulfillment is a plus.
• Leadership experience in a warehouse or hub environment preferred.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work based on team schedules.
• Must have a continuous learning mindset and handle administrative hub tasks.

Responsibilities

• Assist in day-to-day hub operations including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance to ensure productivity and KPI attainment.
• Create, review, and validate hub reports.
• Assist Customer Support with calls to resolve escalations.
• Implement process improvement initiatives to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.

Skills

Leadership

Payments processing

MS Office

MS Excel

MS PowerPoint

MS Word

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Word

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.

Requirements

• Perform other tasks as required to support hub operations
• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations