Hub Coordinator - Operations, SPX Express (Daraga Albay Split)

SPX Express; Manila; On-site; PHP 380,000 - 520,000; Full time

Job summary

SPX Express is seeking a capable Hub Operations Supervisor in Manila to oversee day-to-day hub activities, including parcel inbounding, sorting, rider dispatch, and inventory management.

You will monitor hub performance, review reports, and drive process improvements to boost productivity while coordinating with agency teams and supporting customer escalations. This role requires leadership in a logistics environment.

Qualifications

• 3+ years in Logistics, Warehouse and Distribution.
• Experience in a leadership role within a warehouse or hub.
• Experience in payments processing or similar function.
• Willing to be assigned anywhere in the designated Cluster.
• Able to do shift work as per team schedules.
• Must have a learning mindset and perform administrative hub tasks.

Responsibilities

• Assist in day-to-day hub operations (first and last mile activities).
• Support monitoring of hub performance and KPI achievement.
• Create, review, and validate Hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience

MS Office proficiency

Shift work readiness

Continuous learning mindset

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations