Hub Coordinator - Operations, SPX Express (Buenavista, Guimaras)

SPX PHILIPPINES INC.; Manila; On-site; PHP 360,000 - 600,000; Full time

Job summary

SPX PHILIPPINES INC. is seeking an Operations professional to assist in day-to-day hub operations for Shopee’s logistics hub in Manila. You will monitor hub KPIs, support customer escalations, and contribute to process improvements across inbound/outbound activities.

The role requires a Bachelor's degree with 3+ years in logistics or hub environments, leadership experience, and proficiency in Microsoft Office. Shift work and wide area assignment are expected.

Qualifications

• Bachelor's degree holder
• 3+ years in logistics, warehouse and distribution
• Experience leading a warehouse or hub team
• Experience in payments processing
• Proficiency with Microsoft Office (Word, Excel, PowerPoint)
• Willing to be assigned anywhere in designated cluster
• Ability to work shifts as scheduled
• Strong learn-and-improve mindset

Responsibilities

• Support day-to-day hub operations including parcel handling and inventory management.
• Monitor hub performance to meet productivity and KPI targets.
• Create, review, and validate hub reports.
• Assist Customer Support to resolve escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to manage agency teams.
• Take on additional tasks to support hub operations.

Skills

Leadership

Logistics

Hub operations

Administrative mindset

Education

Bachelor's degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations