Hub Coordinator - Operations, SPX Express (Quezon Province)

SPX PHILIPPINES INC.; Manila; On-site; PHP 450,000 - 650,000; Full time

Job summary

Shopee in Manila is seeking a Hub Operations Leader to oversee day-to-day hub activities across last mile and first mile operations. You will drive productivity, monitor KPI performance, and prepare Hub reports. A Bachelor’s degree and 3+ years in logistics or warehouse roles are required, with leadership experience preferred.

Shift work will be assigned as per team schedules. The role emphasizes process improvements, cross-functional coordination with agency teams, and support for customer

Qualifications

• Bachelor’s degree required.
• 3+ years in logistics/warehouse and distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in a warehouse or hub environment preferred.
• Willing to work shifts as scheduled.
• Able to perform administrative tasks in hub operations.

Responsibilities

• Assist in day-to-day hub operations (last mile and first mile).
• Conduct team briefing and document meeting minutes.
• Monitor hub performance and meet KPI targets.
• Create, review and validate hub reports.
• Support Customer Support escalations where needed.
• Implement process improvement initiatives to boost productivity.
• Coordinate with agency coordinators and oversee agency teams.
• Handle payments processing and other hub-related tasks.

Skills

Leadership

Logistics management

Process improvement

MS Office

Education

Bachelor’s Degree

Tools

Excel

PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations