Hub Coordinator - Operations, SPX Express (Allen Northern Samar)

SPX PHILIPPINES INC.; Manila; On-site; PHP 502,000 - 725,000; Full time

Job summary

SPX PHILIPPINES INC. in Manila is seeking a hub operations professional to support day-to-day activities across inbound, sorting, dispatch, and inventory management. You will help monitor KPI performance and assist in producing hub reports while supporting the Customer Support team to resolve escalations.

The role requires a Bachelor’s degree, 3+ years in logistics/warehouse, leadership in hub environments, and willingness to work shifts and be assigned across the designated cluster.

Qualifications

• Bachelor’s degree or higher.
• 3+ years in Logistics, Warehouse and Distribution.
• Leadership role in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, receiving, inventory).
• Support monitoring of hub performance and KPI achievement.
• Create, review and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to boost hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Skills

Leadership experience

Logistics operations

Payments processing

Hub operations

Microsoft Office proficiency

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations