Hub Coordinator - Operations, SPX Express (Trece Martires, Cavite)

SPX PHILIPPINES INC.; Manila; In loco; PHP 420.000 - 540.000; Tempo pieno

Descrizione del lavoro

Shopee Manila is seeking an Operations Hub professional to support day-to-day hub activities, monitor KPI performance, and collaborate with Customer Support on escalations. The role involves reports, payments handling, and coordinating with agency teams to ensure efficient hub operations.

The ideal candidate has 3+ years in logistics or warehouse hub environments, leadership experience, and strong MS Office skills.

Competenze

• Bachelor’s degree required.
• 3+ years experience in logistics, warehousing, and distribution.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient with MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster and able to work shifts.

Mansioni

• Assist in day-to-day hub operations (inbound, sorting, rider dispatch, receiving in-transit parcels, inventory).
• Support monitoring of hub performance to achieve KPI targets.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to enhance hub productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks to support hub operations.

Conoscenze

Logistics experience

Leadership

Payments processing

Shift work

Learning mindset

Formazione

Bachelor’s degree

Strumenti

Microsoft Office

Descrizione del lavoro

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations