Hub Coordinator - Operations, SPX Express (Ilo-ilo)

SPX PHILIPPINES INC.; Manila; On-site; PHP 520,000 - 860,000; Full time

Job summary

Shopee’s Operations team is seeking a Hub Operations professional to support day-to-day hub activities across inbound, sorting, dispatch, and inventory management. The role involves assisting in monitoring KPI performance and generating hub reports to drive productivity.

The ideal candidate has at least 3 years in logistics or warehouse environments, leadership experience, and familiarity with payments processing. Flexibility to work shifts and mobility across the designated cluster are required.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years in Logistics, Warehouse or Distribution.
• Experience in e-commerce fulfillment is an advantage.
• Leadership experience in warehouse or hub environment.
• Experience in payments processing or similar function.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and to do shift work.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory).
• Support monitoring of hub performance and KPI achievement.
• Create, review and validate hub reports.
• Assist Customer Support with escalations.
• Implement process improvements to enhance productivity.
• Handle payment transactions and related processes.
• Coordinate with agency coordinators for oversight.
• Perform other hub operation tasks as required.

Skills

Leadership

Logistics

Hub Operations

Payments Processing

MS Office

Shift Work

Learning Mindset

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations