Duplicate of Hub Coordinator - Operations, SPX Express (Kabacan, Cotabato)

SPX PHILIPPINES INC.; Manila; On-site; PHP 450,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking a Hub Operations Coordinator to support day-to-day hub activities across inbound, sorting, dispatch, and inventory management. You will monitor KPI performance, assist in resolving escalations, and help drive process improvements in a fast-paced e-commerce fulfillment hub.

The ideal candidate has a bachelor's degree, 3+ years in logistics/warehouse roles, leadership exposure, and proficiency in MS Office.

Qualifications

• Bachelor's degree required.
• 3+ years experience in Logistics, Warehouse or Distribution.
• Leadership experience in warehouse/hub environment preferred.
• Experience in payments processing or similar function is a plus.
• Willing to work shifts and be assigned anywhere in the designated cluster.

Responsibilities

• Assist in day-to-day hub operations (inbound, sorting, dispatch, inventory).
• Support monitoring of hub performance and KPIs.
• Create, review, and validate hub reports.
• Assist Customer Support with escalations and resolutions.
• Implement process improvements to boost hub productivity.
• Coordinate with agency coordinators to oversee teams.
• Perform other hub operations tasks as required.

Skills

Leadership

MS Office

Payments knowledge

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Create, review, and validate Hub reports.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• Perform other tasks as required to support hub operations

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations