Hub Coordinator - Operations, SPX Express (Baco, Occidental Mindoro)

SPX PHILIPPINES INC.; Manila; On-site; PHP 450,000 - 750,000; Full time

Job summary

Shopee in Metro Manila is seeking a Hub Operations Lead to support day-to-day hub activities spanning last mile and first mile, ensuring accurate parcel handling and inventory control.

The role requires leading team meetings, monitoring KPIs, generating hub reports, and coordinating with agency teams, with duties expanding to payments processing and process improvements. Candidates should have a Bachelor’s degree, 3+ years in logistics, and willingness to work shifts across the cluster.

Qualifications

• Bachelor’s Degree holder in any field.
• At least 3 years of related experience in logistics, warehouse, and distribution.
• Experience leading teams, preferably in a hub or warehouse environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willing to be assigned anywhere in the designated cluster and to do shift work.
• Continuous learning mindset and ability to handle hub operational tasks.

Responsibilities

• Assists in the day-to-day hub operation (last mile and first mile), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting.
• Supports monitoring hub performance by ensuring high productivity and KPI targets.
• Creates, reviews and validates hub reports.
• Assists Customer Support in call outs to resolve escalations.
• Implements process improvement initiatives and projects to increase hub productivity.
• Handles payment transactions and other payment processes.
• Coordinates with agency coordinators overseeing agency teams.
• Other tasks related to hub operations.

Skills

Leadership

Team coordination

Analytical thinking

Communication skills

Education

Bachelor’s Degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements:

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations