Hub Coordinator - Operations, SPX Express (Baco, Occidental Mindoro)

SPX Express; Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

SPX Express in the Philippines is seeking an experienced Hub Operations Supervisor to oversee day-to-day hub activities, including inbounding, sorting, dispatch, and inventory control. The role involves leading briefings, ensuring KPI achievement, and reporting on hub performance.

The ideal candidate has a Bachelor’s degree and 3+ years in logistics/hub environments, with payments processing experience and strong MS Office skills.

Qualifications

• Bachelor’s Degree holder.
• At least 3 years related experience in Logistics, Warehouse and Distribution; experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment.
• Experience in payments processing or similar function.
• Intermediate proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Willing to be assigned anywhere in the designated Cluster and able to do shift work.

Responsibilities

• Assists in day-to-day hub operation (last mile and first mile), including parcel inbounding, sorting, rider dispatch, and inventory control.
• Conducts team briefing and documents meeting minutes.
• Monitors hub performance to meet KPIs and productivity targets.
• Creates, reviews and validates Hub reports.
• Assists Customer Support with call outs to resolve escalations.
• Implements process improvement initiatives to increase hub productivity.
• Handles payment transactions and related processes.
• Coordinates with agency coordinators overseeing agency teams.
• Performs other hub operations tasks as needed.

Skills

Leadership

Hub operations

Team coordination

Payments processing

Microsoft Office

Education

Bachelor’s Degree

Tools

Excel

Word

PowerPoint

Job description

Job Description

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

• Assists in the day-to-day hub operation (both last mile and first mile activities), including parcel inbounding, sorting, rider dispatch, receiving of in-transit parcels, and inventory control.
• Conducts team briefing and documents minutes of the meeting
• Supports in monitoring the hub's performance by ensuring high productivity levels and Hub KPI’s are efficiently met.
• Creates, reviews and validates reports of the Hub
• Assists Customer Support team in call outs to solve Customer support escalations
• Implements process improvement initiatives & projects geared towards increasing Hub productivity
• Handle payment transactions and other payment processes
• Coordinates with agency coordinators in overseeing agency teams
• Other tasks related to the operations of the Hub

Requirements

• Bachelor’s Degree Holder
• At least 3 years related experience in Logistics, Warehouse and Distribution. Experience in e-commerce fulfillment is an advantage.
• Has held a leadership role preferably in a warehouse or hub environment
• Experience in payments processing or similar function
• Intermediate proficiency in Microsoft Office (Word, Excel and Powerpoint)
• Willing to be assigned anywhere in the designated Cluster
• Able to do shift work depending on agreed team schedules
• Must have a continuous learning mindset; able to do administrative and other tasks in hub operations