HR Specialist - US Operations And Benefits Administration

SuperStaff Outsourcing; Makati; Hybrid; PHP 446,000 - 558,000; Full time

Benefits offered by this job

HMO including one dependent

Life Insurance

20 PTO credits annually

Night Differential Pay

Hybrid work option

Onsite at Ayala, Makati

Job summary

SuperStaff Outsourcing in Metro Manila, Makati, is hiring an HR Specialist to drive HR administration, benefits processing, and data integrity. You will work with a US-based senior HR manager, execute status changes, leaves, and payroll-related benefit tasks, and help optimize runbooks as processes automate.

The role requires strong English communication, attention to detail, and experience with HRIS tools like BambooHR and PlanSource.

Qualifications

• 1+ years in HR operations, benefits administration, or HR shared services
• Strong English written and verbal communication
• Experience handling confidential data with a privacy mindset
• Comfortable with multiple web portals and data accuracy

Responsibilities

• Process employee status changes end-to-end in HR systems
• Administer leaves of absence and track eligibility and benefits
• Run weekly benefits cadence and manage ICHRA/Savií data
• Audit onboarding/offboarding flows and verify documentation
• Manage HR inbox and respond to inquiries within 24 hours
• Support payroll-related benefit deductions and reconciliations
• Maintain data quality and run recurring data audits

Skills

HR operations

Data privacy

Attention to detail

English comms

Tools

BambooHR

PlanSource

Excel

Job description

Job Description:

We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated.

Key Responsibilities:

Employee Status Change Administration (~30%):

• Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfers
• Update job records, compensation table entities, PTO accrual policies, workers compensation classifications, tax withholding, and system sync settings per the matrix
• Create downstream tickets (IT, expense systems, distribution lists) and required notifications for each change type
• Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records

Leave of Absence Administration (~20%):

• Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordination
• Complete employer-action steps on The Standards portal for disability and leave claims; track claim status
• Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report
• Process return-to-work changes, including accrual recalculations

Benefits Administration Operations (~30%):

• Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communications
• Maintain Savii (ICHRA platform) additions and terminations
• Pull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploads
• Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing
• Support open enrollment execution: communications, completion tracking, life-event surge processing
• Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)

Onboarding/Offboarding Audit & Verifications (~10%):

• Audit the automated onboarding/offboarding flow; resolve edge cases (rehires, mid-cycle changes, sync failures)
• Review scanned I-9 documentation in final review (physical verification is completed at the school level)
• Produce employment and income verification letters on request

Employee Support and HR Inbox Management (~5%):

• Answer all HR inbox emails within 24 hours
• Guide managers with process questions and support through email and Teams message channels

Recurring Data Audits (~5%):

• Execute the scheduled audit calendar: PTO accrual policy assignment, payroll entity review, salary threshold and minimum wage reviews, annual notice distributions, holiday calendar updates
• Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner

On-demand Back-Up Support

• Employee relations, staff support, and investigations – cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides.

Must-Haves:

• 1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts)
• Hands-on HRIS experience — BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus
• Strong Excel skills (filtering, lookups, report manipulation); comfortable working across multiple web portals daily
• Excellent written and verbal English; clear, professional email communication with US-based staff and vendors
• Demonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferred
• Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability
• Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)

Nice-to-Haves:

• Familiarity with employment and labor law, regulation, and HR compliance
• Experience in Employee Relation, handling tricky employee-related investigation
• A commitment to and understanding of diversity, equity, and inclusion best practices in recruitment.

Benefits and Compensation:

• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Night Differential Pay
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learnings
• NIGHT SHIFT, Mondays - Fridays
• ONSITE at Ayala, Makati, with an opportunity to transition to HYBRID based on client approval and performance.
• Php 40,000 basic + allowance

Hiring Process:

Initial Interview > Excel Assessment > Operations Interview > Client Interview