HR Specialist | Onsite

ZigZag Philippines; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

ZigZag Philippines is seeking an HR Specialist to execute and support HR Services & Support initiatives across the company and its entities. You will balance day-to-day operations with strategic goals, ensuring efficient benefits administration and strong employee support.

The role is onsite in Ortigas, requiring collaboration with government agencies and cross-functional teams to maintain compliant and streamlined HR processes.

Qualifications

• Bachelor's degree in Human Resources or related field.
• Proven experience as HR Specialist focusing on compensation and benefits.
• Proficiency in Microsoft Office 365 and Google Workspace (Advanced Sheets/Excel).
• In-depth knowledge of SSS, PhilHealth, Pag-IBIG, and HMO regulations and processes.
• Good knowledge of data privacy laws, Philippine Labor Law, and HR compliance standards.

Responsibilities

• Administer and manage employee benefits (SSS, PhilHealth, Pag-IBIG, HMO, GLI).
• Coordinate with government agencies for reports, updates, and compliance.
• Assist employees with benefit enrollment, claims, and eligibility guidance.
• Maintain accurate benefits records in the HRIS system and payroll data.
• Identify improvements to benefits processes and collaborate with HR to streamline workflows.

Skills

Analytical thinking

Attention to detail

Communication skills

Education

Bachelor's degree in Human Resources

Tools

Microsoft Office 365

Google Workspace

Excel (Advanced)

Job description

About the role

Reporting to the Head of HR Services & Support, the HR Specialist is an integrated role responsible for executing and supporting HR Services & Support initiatives across the company and its entities. This position requires a highly adaptable professional capable of balancing day-to-day operational needs across the ecosystem while contributing to unified goals, operational efficiency, and cross-company synergy.

Benefits Administration

• Administer and manage employee benefits such as SSS, PhilHealth, Pag-IBIG, HMO, and GLI, ensuring timely processing of contributions, claims, enrollment, and related documentation.

• Coordinate with government agencies for the submission of reports, updates, and compliance matters regarding benefits.

• Assist employees in understanding and accessing their benefits, providing guidance on eligibility, enrollment, and claims processes.

• Maintain accurate and up-to-date records of employee benefits and ensure they are updated in the HRIS system.

• Government Compliance: Ensure compliance with all government-mandated benefits, regularly submitting reports and updates to relevant agencies.

• Stay up to date with changes in government regulations and ensure timely application of changes to the employee benefits program.

• Address any issues or concerns that arise related to government-mandated benefits.

Employee Support

• Act as the primary point of contact for employees regarding benefit-related inquiries and issues, ensuring timely and accurate responses.

• Assist employees with claims processing, coordinating with external providers and agencies to resolve benefit-related matters.

• Educate employees on the details of their benefits and facilitate any changes or updates to their enrollment.

• Updating of articles in the portal related to company and government benefits

HR Administration & Support

• Assist in updating and maintaining employee records in the HRIS system to ensure accuracy and compliance.

• Support payroll by ensuring that all benefits-related data, such as deductions and contributions, are accurately processed.

• Provide backup support to the HR team on various tasks as needed.

• Performs other duties and functions designated by management from time to time.

Process Improvement

• Identify areas of improvement in benefits administration processes and recommend changes to enhance efficiency and employee experience.

• Collaborate with the HR team to streamline benefits workflows and ensure accurate tracking of employee benefits. Flexibility: Perform any other tasks that may be assigned.

Flexibility

Perform any other tasks that may be assigned.

Qualifications

Essential

• Education: Bachelor's degree in Human Resources, or a related field.

• Experience: Proven experience as an HR Specialist with a focus on employee's compensation and benefits

• Technical: Proficiency in Microsoft Office 365, and Google Workspace (Advanced Sheets/Excel)

• Functional: In-depth knowledge of SSS, PhilHealth, Pag-IBIG, and HMO regulations and processes. Strong understanding of benefits administration and compliance requirements

• Regulatory: Good knowledge of data privacy laws, Philippine Labor Law, and HR compliance standards

Core Competencies:

• Strong analytical and problem-solving skills, with the ability to generate, interpret, and act on data reports

• High attention to detail and accuracy in handling employee and system data

• Strong communication and interpersonal skills, with effective people, time, and task management abilities

This is a full onsite role based in Ortigas.

Candidates must be willing to work onsite full-time.