HR OPERATIONS MANAGER

Onward Worldwide Management & Consultancy; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Birthday Gift

Training and Development Programs

Health Care Plan (HMO) with Dental and

Vision upon regularization

Group Life and Accident Insurance

Sick and Vacation Leave upon regular.

Bereavement Leave

13th Month Pay

Government Mandated Benefits (SSS, PHI

Pag-IBIG

Job summary

Onward Worldwide Management & Consultancy seeks a seasoned HR Operations leader to oversee Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding across client entities. The role combines three HR functions into one cohesive operations unit.

The ideal candidate brings 7–10 years of HR management experience, strong cross-functional coordination, and proven ability to lead a multi-function HR team while ensuring SLA compliance and timely reporting.

Qualifications

• Graduate of Human Resource Management, Psychology, Business Administration, or related field.
• 7–10 years in HR management or operations, with 3–4 years leading a multi-function HR team.
• Proficient in Microsoft Office and HR reporting/monitoring tools.
• Strong cross-functional coordination, supervisory, and analytical skills.

Responsibilities

• Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding).
• Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned.
• Monitor SLA compliance across all three functions and intervene on at-risk items.
• Maintain standardized workflows, templates, and trackers across the team.
• Consolidate and submit HR Operations reports to the HR Director within timelines and attend client reviews.
• Coach direct reports on execution quality and support their professional development.
• Escalate issues to the HR Director and coordinate with Payroll, Legal, and other internal departments.

Skills

Cross-functional coordination

Supervisory experience

Analytical skills

HR reporting & monitoring tools

Multifunction HR team management

Education

Human Resource Management degree

Psychology / Business Administration degree

Tools

Microsoft Office

Job description

About the role

You will be responsible for managing the HR Operations function - comprising Performance & Growth, Employee Experience & Retention, and Onboarding & Offboarding - across the group's client entities. This role integrates three HR functions into one cohesive operations function rather than separate siloed teams.

Key responsibilities

• Supervise and develop the HR Analyst (Performance & Growth) and HR Generalists (Employee Experience & Retention; Onboarding & Offboarding) on the team
• Ensure performance management, engagement/retention, and onboarding/offboarding processes stay aligned and mutually reinforcing
• Monitor SLA compliance across all three functions and intervene on at-risk items
• Maintain standardized workflows, templates, and trackers across the team
• Consolidate and submit HR Operations reports to the HR Director within agreed timelines and attend client review meetings
• Coach direct reports on execution quality and support their professional development
• Escalate issues to the HR Director and coordinate with internal departments (Payroll, Legal, etc.)

About you

• Graduate of Human Resource Management, Psychology, Business Administration, or any related course
• At least 7-10 years of HR management or operations experience, with at least 3-4 years managing a multi-function HR team
• Proficient in Microsoft Office and HR reporting/monitoring tools
• Strong cross-functional coordination, supervisory, and analytical skills
• Able to manage competing priorities across multiple HR sub-functions simultaneously
• Willing to be deployed to client sites and work onsite as needed
• Preferred: Experience in a managed services or shared services HR setup
• Preferred: Familiarity with multi-discipline KPI/SLA monitoring frameworks
• Preferred: Prior experience overseeing two or more HR functions simultaneously
• Preferred: Experience leading team consolidations or process-integration initiatives

Benefits

• Birthday Gift
• Training and Development Programs
• Unlimited Career advancement opportunities
• Health Care Plan (HMO) with Dental and Vision upon regularization
• Group Life and Accident Insurance upon regularization
• Sick and Vacation Leave upon regularization. Unused sick leave credits are convertible to cash
• Bereavement Leave of 3 days upon regularization
• 13th Month Pay as mandated by the Philippine Government
• Government Mandated Benefits (SSS, PHIC and Pag-IBIG)