HR Specialist - US Operations & Benefits Administration

SuperStaff; Philippines; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

HMO with one dependent

Life Insurance

PTO 20 days per year

Night differential pay

Leave cash conversion

Job summary

SuperStaff in the Philippines seeks an HR Specialist to drive HR administration, process employee status changes, manage leaves and benefits, and maintain data integrity across HR systems. You will collaborate with a US-based senior HR manager and help automate runbooks as processes mature.

The role requires experience with BambooHR, PlanSource, and strong English communication, with a keen eye for confidential data handling and process reliability.

Qualifications

• 1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure preferred

Responsibilities

• Process employee status changes end-to-end in BambooHR and update records
• Administer leave of absence workflows and benefits cadence
• Answer HR inbox emails and guide managers with process questions
• Audit data quality and run recurring HR reports
• Support onboarding/offboarding verifications and back-up investigations

Skills

HR operations

Benefits administration

HRIS BambooHR

PlanSource

English proficiency

Data privacy

Attention to detail

Backup support

Tools

BambooHR

PlanSource

Job description

We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated.

Key Responsibilities:

Employee Status Change Administration (~30%)

• Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfers
• Update job records, compensation table entities, PTO accrual policies, workers' compensation classifications, tax withholding, and system sync settings per the matrix
• Create downstream tickets (IT, expense systems, distribution lists) and required notifications for each change type
• Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records

Leave of Absence Administration (~20%)

• Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordination
• Complete employer-action steps on The Standard's portal for disability and leave claims; track claim status
• Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report
• Process return-to-work changes, including accrual recalculations

Benefits Administration Operations (~30%)

• Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communications
• Maintain Savii (ICHRA platform) additions and terminations
• Pull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploads
• Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing
• Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)

Onboarding/Offboarding Audit & Verifications (~10%)

• Audit the automated onboarding/offboarding flow; resolve edge cases (rehires, mid-cycle changes, sync failures)
• Review scanned I-9 documentation in final review (physical verification is completed at the school level)
• Produce employment and income verification letters on request

Employee Support and HR Inbox Management (~5%)

• Answer all HR inbox emails within 24 hours
• Guide managers with process questions and support through email and Teams message channels

Recurring Data Audits (~5%)

• Execute the scheduled audit calendar: PTO accrual policy assignment, payroll entity review, salary threshold and minimum wage reviews, annual notice distributions, holiday calendar updates
• Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner

On-demand Back-Up Support

• Employee relations, staff support, and investigations – cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides.

Requirements

Must-Haves:

• 1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts)
• Hands-on HRIS experience — BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus
• Excellent written and verbal English; clear, professional email communication with US-based staff and vendors
• Demonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferred
• Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability
• Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)

Nice-to-Haves:

• Experience in education or related fields working with educators.
• Familiarity with employment and labor law, regulation, and HR compliance
• Experience in Employee Relation, handling tricky employee-related investigation
• A commitment to and understanding of diversity, equity, and inclusion best practices in recruitment.
• HMO with 1 free dependent upon hire
• Life Insurance
• 20 PTO credits annually
• Night Differential Pay
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition