HR Shared Services Advisor - North America (Night Shifts)

cw; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield is seeking a People Services Advisor to support HR Shared Services for North America, covering Benefits, Payroll, Compliance, Employee Relations, IT, Talent systems and HRIS functions. The role requires coordinating full employee life cycle within standard processes and platforms.

The ideal candidate has 2+ years in Global HR Shared Services, 3+ years in HR operations, and is able to work night shifts in the Philippine time zone, engaging with US/Canada stakeholders.

Qualifications

• Bachelor's degree with at least 2 years of experience in HR Shared Services or a related Global HR function.
• Minimum of 3 years' experience in HR operations, employee relations, or related functions.
• Amenable to work at night, and during Philippine holidays.

Responsibilities

• Provide Tier 1 and 2 HR Shared Services support and triage inquiries.
• Maintain full ownership of the employee life cycle across standard processes and platforms.
• Respond to questions regarding HR procedures and practices for Managers and Employees.
• Deliver high-level customer service across all internal and external clients via phone, chat and email within SLA.
• Collaborate with HR Centers of Excellence to support Tier 1 and 2 work.
• Manage workload within the HR ticketing system and meet SLAs/KPIs.
• Own tasks and projects including I-9 processes and unemployment claims.

Skills

Customer service

Communication

HR knowledge

Time management

Education

Bachelor's degree

Tools

Workday

ServiceNow

ADP

JDE

Kronos

Equifax

Job description

Cushman & Wakefield is seeking a People Services Advisor to support HR Shared Services for North America, covering Benefits, Payroll, Compliance, Employee Relations, IT, Talent systems and HRIS functions. The role requires coordinating full employee life cycle within standard processes and platforms.

The ideal candidate has 2+ years in Global HR Shared Services, 3+ years in HR operations, and is able to work night shifts in the Philippine time zone, engaging with US/Canada stakeholders.