People Services Advisor - Spanish Bilingual (Night shift)

Cushman & Wakefield; Philippines; On-site; PHP 558,000 - 837,000; Full time

Job summary

Cushman & Wakefield is seeking a People Services Advisor - Spanish Bilingual (Night shift) to act as the frontline contact for employee inquiries across benefits, payroll, compensation, and more, supporting North America from the Philippines.

You will handle Spanish inquiries first while assisting English-speaking employees as needed, delivering strong customer service via phone, chat, and HR case platforms, and collaborating with internal teams to ensure accurate, timely resolutions while

Qualifications

• Bachelor's degree and 2-3 years HR experience supporting North America.
• Minimum B2-level Spanish proficiency (written and verbal).
• Experience with ServiceNow and Workday preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Responsibilities

• Provide Tier 1 HR Shared Services support to employees and managers across North America.
• Respond to inquiries related to the employee lifecycle, including onboarding, benefits, payroll, compensation, employee relations, HR systems, and other HR-related processes.
• Deliver exceptional customer service through phone, chat, and HR case management platforms.
• Resolve employee inquiries accurately and efficiently in accordance with established policies, procedures, and SLAs.
• Collaborate with internal teams and stakeholders to ensure timely issue resolution and a positive employee experience.
• Maintain accurate documentation and records across HR systems and tools.

Skills

Spanish bilingual

Customer service

Communication

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Workday

Job description

Job Title

People Services Advisor - Spanish Bilingual (Night shift)

Job Description Summary

This individual will serve as the frontline point of contact for employee inquiries across a wide range of functions, including but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement, and Accounts Payable. They will be responsible for coordinating and supporting the full employee lifecycle, ensuring adherence to standard company processes and the effective use of various systems and platforms. While primarily prioritizing and responding to inquiries received in Spanish, this individual will also provide support to the English-speaking employee population as needed.

Job Description

About the Role

• Provide Tier 1 HR Shared Services support to employees and managers across North America.
• Respond to inquiries related to the employee lifecycle, including onboarding, benefits, payroll, compensation, employee relations, HR systems, and other HR-related processes.
• Deliver exceptional customer service through phone, chat, and HR case management platforms.
• Resolve employee inquiries accurately and efficiently in accordance with established policies, procedures, and SLAs.
• Collaborate with internal teams and stakeholders to ensure timely issue resolution and a positive employee experience.
• Maintain accurate documentation and records across HR systems and tools.

About You

• Bachelor's degree, and with 2-3 years of Human Resources experience supporting a North America employee population within a large and complex organization.
• Minimum B2-level Spanish proficiency (written and verbal).
• Experience with ServiceNow and Workday preferred
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Amenable to working night shifts and during Philippine holidays.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: "Cushman & Wakefield"