People Services Advisor, North America

Cushman & Wakefield; Taguig; On-site; PHP 4,083,000 - 5,653,000; Full time

Job summary

Cushman & Wakefield is seeking a People Services Advisor for North America to serve as the front-line contact for employee inquiries across benefits, payroll, and HR processes. You will coordinate the complete employee life cycle and liaise with HR Centers of Excellence while meeting SLA/KPI targets.

The role requires a Bachelor’s degree in HR or related field with 2+ years in HR Shared Services and 3+ years in HR operations or employee relations.

Qualifications

• Bachelor's degree with at least 2 years in HR Shared Services or related Global HR function.
• Minimum of 3 years' experience in HR operations, employee relations, or related functions.
• Able to work at night or during Philippine holidays if needed.

Responsibilities

• Provide Shared Services Tier 1 and 2 support and triage inquiries.
• Support HR matters across the full employee life cycle.
• Respond to questions regarding standard HR procedures to managers and employees.

Skills

Customer service

Communication

Self-directed

HR knowledge

Education

Bachelor's degree in HR/Business

Tools

Workday

ServiceNow

ADP

JDE

Kronos

Equifax

Job description

Job Title People Services Advisor, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

• Responsible for providing Shared Services Tier 1 and 2 level support and inquiry triaging
• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2. Effectively manage workload within HR ticketing system
• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Communicate successfully using multiple types of technology - email, phone, messaging, etc.
• Maintain direct ownership of tasks/projects
• Full ownership of I-9 process and Unemployment Claims
• Experience with Workday, ServiceNow, ADP, JDE, and Kronos, Equifax preferred.

About You

• Bachelor's degree with at least 2 years of experience in HR Shared Services or a related Global HR function.
• Demonstrates self-direction and ability to work under minimal supervision.
• Minimum of 3 years' experience in HR operations, employee relations, or related functions
• Amenable to work at night, and during Philippine holidays.

INCO

"Cushman & Wakefield"

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com