People Services Advisor, North America

cw; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield is seeking a People Services Advisor to support HR Shared Services for North America, covering Benefits, Payroll, Compliance, Employee Relations, IT, Talent systems and HRIS functions. The role requires coordinating full employee life cycle within standard processes and platforms.

The ideal candidate has 2+ years in Global HR Shared Services, 3+ years in HR operations, and is able to work night shifts in the Philippine time zone, engaging with US/Canada stakeholders.

Qualifications

• Bachelor's degree with at least 2 years of experience in HR Shared Services or a related Global HR function.
• Minimum of 3 years' experience in HR operations, employee relations, or related functions.
• Amenable to work at night, and during Philippine holidays.

Responsibilities

• Provide Tier 1 and 2 HR Shared Services support and triage inquiries.
• Maintain full ownership of the employee life cycle across standard processes and platforms.
• Respond to questions regarding HR procedures and practices for Managers and Employees.
• Deliver high-level customer service across all internal and external clients via phone, chat and email within SLA.
• Collaborate with HR Centers of Excellence to support Tier 1 and 2 work.
• Manage workload within the HR ticketing system and meet SLAs/KPIs.
• Own tasks and projects including I-9 processes and unemployment claims.

Skills

Customer service

Communication

HR knowledge

Time management

Education

Bachelor's degree

Tools

Workday

ServiceNow

ADP

JDE

Kronos

Equifax

Job description

Job Title

People Services Advisor, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

Job Description

About the Role:

Experienced HR Advisor in large and complex organization supporting US and Canada

• Administrative and Clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees' inquiries and concerns
• Responsible for providing Shared Services Tier 1 and 2 level support and inquiry triaging
• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business
• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems
• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.
• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2.
• Effectively manage workload within HR ticketing system
• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Communicate successfully using multiple types of technology - email, phone, messaging, etc.
• Maintain direct ownership of tasks/projects
• Full ownership of I-9 process and Unemployment Claims
• Experience with Workday, ServiceNow, ADP, JDE, and Kronos, Equifax preferred.

About You:

• Bachelor's degree with at least 2 years of experience in HR Shared Services or a related Global HR function.
• Demonstrates self-direction and ability to work under minimal supervision.
• Minimum of 3 years' experience in HR operations, employee relations, or related functions
• Amenable to work at night, and during Philippine holidays.

INCO: 'Cushman & Wakefield'