HR Services Assistant: Elevate Employee Experience

Metropolitan Bank & Trust Company; Taguig; On-site; PHP 400,000 - 650,000; Full time

Job summary

Metrobank is seeking an Employee Services Assistant to enhance employee satisfaction and experience across HR services. You will manage inquiries, administer benefits, and support career events and employment transitions, ensuring compliance with policies and labor regulations.

Responsibilities include benefits processing, data management, and collaborating with HR teams to improve service delivery. Fresh graduates are encouraged to apply, with a focus on customer service and MS Excel

Qualifications

• Experience in HR processes, HR systems, and HR analytics is preferred but not required.
• Proven ability to deliver strong customer service.
• Working knowledge of MS Excel.
• Detail oriented with good data accuracy and reporting skills.
• Ability to thrive in a fast-paced HR environment.

Responsibilities

• Benefits Administration: process benefit applications, reimbursements and statutory benefits.
• Career Events and Employment Transitions: manage regularization, promotions and separation processes.
• Employee Support and Service Delivery: provide high-quality HR support and respond to inquiries.
• Data Management and Reporting: maintain records, generate reports, ensure audit readiness.
• Stakeholder and Team Collaboration: align with HR teams and stakeholders to drive service delivery.
• Continuous Improvement: support HR initiatives and streamline benefit processes.

Skills

HR Processes

HR Systems

HR Analytics

MS Excel

Customer service

Detail oriented

Fast-paced environment

Education

Bachelor’s Degree in Business Administration, Human Resources, or Psychology

Job description

Metrobank is seeking an Employee Services Assistant to enhance employee satisfaction and experience across HR services. You will manage inquiries, administer benefits, and support career events and employment transitions, ensuring compliance with policies and labor regulations.

Responsibilities include benefits processing, data management, and collaborating with HR teams to improve service delivery. Fresh graduates are encouraged to apply, with a focus on customer service and MS Excel