HR Helpdesk | Urgent Hiring

Nezda Technologies, Inc.; Taguig; Hybrid; PHP 290,000 - 312,000; Full time

Benefits offered by this job

26,000 – 28,000 Salary Package

HMO Day 1 & Life Insurance

Annual Appraisals

Quality Performance Bonus

Sick & Vacation Leave

Job summary

Nezda Technologies, Inc. in Metro Manila is seeking an HR Helpdesk Associate to be the first contact for employee HR inquiries, ensuring accurate documentation and timely issue resolution in line with company policies.

You will respond to inquiries via phone, email, chat, or ticketing systems, provide guidance on payroll, benefits, leave, and HR policies, and maintain employee records. Ideal candidates have a bachelor's degree in HR or related field and 1–2 years in HR Shared Services or

Qualifications

• Bachelor’s degree in HR, psychology, business, or related field.
• 1–2 years in HR Shared Services, HR Helpdesk, or HR Operations.
• Strong communication and customer service skills.
• Experience with HRIS, ticketing systems, or case management is a plus.
• Ability to handle confidential information with discretion.

Responsibilities

• Respond to employee inquiries via phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet SLAs and quality standards.
• Support continuous improvement within the HR service delivery team.

Skills

Strong communication

Customer service

Discretion with confidential info

HRIS experience

Ticketing systems experience

Case management tools experience

Education

Bachelor's degree in HR, Psychology, Business Admin, or related field

Job description

Job Summary

The HR Helpdesk Associate serves as the first point of contact for employee HR inquiries and provides exceptional customer service by resolving questions related to payroll, benefits, policies, employee records, and HR processes. The role ensures accurate documentation, timely issue resolution, and compliance with company policies.

Key Responsibilities

• Respond to employee inquiries through phone, email, chat, or ticketing systems.
• Provide guidance on payroll, benefits, leave, and HR policies.
• Maintain accurate case documentation and employee records.
• Process employee data updates and HR transactions.
• Escalate complex issues to HR specialists and leaders as required.
• Meet service level agreements (SLAs) and quality standards.
• Support continuous improvement initiatives within the HR service delivery team.

Qualifications

• Bachelor's degree in human resources, Psychology, Business Administration, or related field.

• 1 to 2 years of HR Shared Services, HR Helpdesk, Customer Service, or HR Operations experience.
• Strong communication and customer service skills.
• Experience with HRIS, ticketing systems, or case management tools is an advantage.
• Ability to handle confidential employee information with discretion.

Offers

• 26,000 – 28,000 Salary Package
• HMO Day 1 & Life Insurance
• Annual Appraisals
• Quality Performance Bonus
• Sick & Vacation Leave