Employee Services Assistant (HR)

Metropolitan Bank & Trust Company; Taguig; Presencial; PHP 400.000 - 650.000; Jornada completa

Descripción de la vacante

Metrobank is seeking an Employee Services Assistant to enhance employee satisfaction and experience across HR services. You will manage inquiries, administer benefits, and support career events and employment transitions, ensuring compliance with policies and labor regulations.

Responsibilities include benefits processing, data management, and collaborating with HR teams to improve service delivery. Fresh graduates are encouraged to apply, with a focus on customer service and MS Excel

Formación

• Experience in HR processes, HR systems, and HR analytics is preferred but not required.
• Proven ability to deliver strong customer service.
• Working knowledge of MS Excel.
• Detail oriented with good data accuracy and reporting skills.
• Ability to thrive in a fast-paced HR environment.

Responsabilidades

• Benefits Administration: process benefit applications, reimbursements and statutory benefits.
• Career Events and Employment Transitions: manage regularization, promotions and separation processes.
• Employee Support and Service Delivery: provide high-quality HR support and respond to inquiries.
• Data Management and Reporting: maintain records, generate reports, ensure audit readiness.
• Stakeholder and Team Collaboration: align with HR teams and stakeholders to drive service delivery.
• Continuous Improvement: support HR initiatives and streamline benefit processes.

Conocimientos

HR Processes

HR Systems

HR Analytics

MS Excel

Customer service

Detail oriented

Fast-paced environment

Educación

Bachelor’s Degree in Business Administration, Human Resources, or Psychology

Descripción del empleo

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:Employee Services Assistant

Job Summary:

To enhance employee satisfaction, improve overall employee experience, and contribute to operational efficiency within HR services by providing accurate and timely HR support, managing employee inquiries and concerns, implementing employee benefit programs, administering career events and employment transitions, and ensuring compliance with company policies, labor regulations, internal standards, and HRMG programs throughout the employee lifecycle.

Key Responsibilities:

• Benefits Administration: Benefit applications, reimbursement claims and statutory benefit applications are processed in accordance with company policies and applicable labor regulations; employee eligibility is validated; benefit items are determined; benefits are released; employee inquiries are addressed; and new or updated benefit programs are supported.

• Career Events and Employment Transitions: Manage, evaluate and implement key career events and employment transitions after hiring by ensuring regularization, promotion, RF merit increase, separation pay computation, separation benefits and clearance processes are administered in accordance with company policies, labor laws, performance management guidelines, and internal standards.

• Employee Support and Service Delivery: High-quality, responsive, reliable, and empathetic HR support is delivered through effective communication, inquiry resolution, case management, and customer-centric interactions, resulting in enhanced employee satisfaction, improved employee experience, and increased awareness and accessibility of HR policies, benefits, and services.

• Data Management and Reporting: Accurate and up-to-date records, databases, reports and collaterals support tracking, monitoring, compliance, audit readiness, performance monitoring, trend identification, informed decision-making, process improvements and enhanced service delivery.

• Stakeholder and Team Collaboration: Alignment with organizational objectives, a unified approach to employee support, and a collaborative environment that encourages professional growth and high levels of engagement are achieved through effective collaboration with team members and stakeholders.

• Continuous Improvement and Department Support: HR initiatives, transformation projects, team operations and departmental objectives are supported, while opportunities to streamline benefit processes and enhance employee experience are identified and recommended.

Qualifications:

• Bachelor’s Degree in Business Administration, Human Resources, or Psychology

• Fresh graduates are encouraged to apply

• Experience in HR Process, HR Systems, HR Analytics is preferred but not required

• Passionate about delivering exceptional customer service

• With working knowledge in MS Excel

• Detail oriented

• Can work in a fast-paced environment

Rank: Staff

Unit: Enterprise Services Sector / Human Resources Management Group / HR Operations Division / Employee Services Department

Location:Metrobank Center BGC, Taguig City