HR Reporting and Analytics Lead (ServiceNow)

HR TechX Corp; Pasay; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

HR TechX Corp in the Philippines seeks an HR Reporting & Analytics Lead to provide trusted, actionable insights through HR reporting, dashboards, performance analytics, and data-driven analysis. You will translate complex data into clear narratives and recommendations to support informed decision-making and continuous improvement.

In this individual contributor role, you will own and maintain reporting frameworks, lead ServiceNow reporting and performance analytics, perform ad hoc analyses,

Qualifications

• Strong experience in HR reporting, analytics, performance management, or HR Shared Services.
• Hands-on experience with ServiceNow is required.
• Strong analytical, dashboarding, data visualization, and storytelling skills.
• Good understanding of HR service delivery metrics and operational performance.
• Ability to translate complex data into actionable insights for senior stakeholders.
• Strong continuous improvement mindset.
• Individual contributor role with no direct people-management responsibility.

Responsibilities

• Own and maintain performance packs, scorecards, and reporting frameworks, ensuring accuracy and consistency.
• Lead ServiceNow Reporting and Performance Analytics, delivering KPI dashboards, trend analysis, and actionable HR insights.
• Conduct ad hoc analysis and root-cause investigations, including effective triage and clarification of requirements.
• Monitor trends across volume, ageing, quality, demand drivers, and service performance.
• Translate data into clear narratives and recommendations for senior stakeholders.
• Provide evidence-based insights to support governance, performance management, and continuous improvement initiatives.

Skills

HR reporting

Analytics

Performance management

HR Shared Services

ServiceNow

Dashboarding

Data visualization

Storytelling

HR metrics

Continuous improvement

Tools

ServiceNow

Job description

About the role

The HR Reporting & Analytics Lead provides trusted, actionable insights through HR reporting, dashboards, performance analytics, and data-driven analysis. The role translates complex data into clear narratives and recommendations that support informed decision-making and continuous improvement.

Key responsibilities

• Own and maintain performance packs, scorecards, and reporting frameworks, ensuring accuracy and consistency.

• Lead ServiceNow Reporting and Performance Analytics, delivering KPI dashboards, trend analysis, and actionable HR insights.

• Conduct ad hoc analysis and root-cause investigations, including effective triage and clarification of requirements.

• Monitor trends across volume, ageing, quality, demand drivers, and service performance.

• Translate data into clear narratives and recommendations for senior stakeholders.

• Provide evidence-based insights to support governance, performance management, and continuous improvement initiatives.

About you

• Strong experience in HR reporting, analytics, performance management, or HR Shared Services.

• Hands-on experience with ServiceNow is required.

• Strong analytical, dashboarding, data visualization, and storytelling skills.

• Good understanding of HR service delivery metrics and operational performance.

• Ability to translate complex data into actionable insights for senior stakeholders.

• Strong continuous improvement mindset.

• Individual contributor role with no direct people-management responsibility.