Application Engineer (S-NOW Performance and Analytics and Reports)

Dencom Consultancy and Manpower Services; Makati; On-site; PHP 600,000 - 900,000; Full time

Job summary

A recruitment agency is seeking a skilled Application Engineer specializing in ServiceNow Performance, Analytics, and Reporting. The ideal candidate will design, develop, and optimize dashboards, reports, and KPIs within the ServiceNow platform. Responsibilities include maintaining ServiceNow reports, configuring ITSM modules, and providing data insights to support business decisions. Strong expertise in ServiceNow ITSM modules and data analysis is essential.

Qualifications

• Strong expertise in ServiceNow Performance, Analytics, and Reporting.
• Experience in designing and optimizing dashboards, reports, and KPIs.
• Proven track record in supporting business decision-making and operational efficiency.

Responsibilities

• Design, develop, and maintain ServiceNow reports and dashboards.
• Configure and optimize ServiceNow ITSM modules.
• Develop and manage KPIs and performance metrics.
• Analyze trends and provide actionable insights.
• Collaborate with stakeholders for reporting requirements.
• Ensure data accuracy across dashboards and reports.
• Support system enhancements, upgrades, and performance optimization initiatives.
• Provide documentation and user support related to analytics and reporting tools.

Skills

ServiceNow ITSM modules

Data analysis

Performance analytics

Dashboards

KPIs

Tools

ServiceNow platform

Job description

We are seeking a skilled Application Engineer specializing in ServiceNow Performance, Analytics, and Reporting to design, develop, and optimize dashboards, reports, and KPIs within the ServiceNow platform.

The ideal candidate will have strong expertise in ServiceNow ITSM modules, data analysis, and performance analytics to support business decision-making and operational efficiency.

Key Responsibilities

• Design, develop, and maintain ServiceNow reports and dashboards to support business and IT operations.
• Configure and optimize ServiceNow ITSM modules for enhanced reporting and analytics.
• Develop and manage KPIs and performance metrics aligned with organizational goals.
• Analyze trends, identify improvement opportunities, and provide actionable insights.
• Collaborate with stakeholders to gather reporting requirements and translate them into technical solutions.
• Ensure data accuracy, consistency, and integrity across dashboards and reports.
• Support system enhancements, upgrades, and performance optimization initiatives.
• Provide documentation and user support related to analytics and reporting tools.