HR ServiceNow Application Engineer

PM Consulting; Metro Manila; On-site; PHP 600,000 - 1,050,000; Full time

Job summary

PM Consulting in the Philippines seeks an HR ServiceNow Application Engineer to build, optimize, and maintain an enterprise HRSD platform used by IT teams across the organization.

You will align engineering work with architectural standards, drive CI/CD automation, and guide stakeholders on system designs and tooling to enable adoption of new capabilities within ServiceNow.

Qualifications

• Bachelor’s degree in IT or related field.
• Strong ServiceNow knowledge, HRSD experience a plus.
• Experience with CI/CD and test automation is desirable.

Responsibilities

• Feature Delivery & Adoption: Manage tasks in Azure DevOps to align with product features and drive platform adoption.
• Platform Governance: Implement tools and workflows to maintain a stable platform environment and document standards.
• CI/CD & Automation: Oversee CI/CD lifecycle and create/update test automation for HRSD workflows and ServiceNow APIs.
• Cross-Functional Alignment: Collaborate with stakeholders to ensure alignment with architectural boundaries and long-term strategies.

Skills

ServiceNow

CI/CD

API testing

Stakeholder communication

Education

Bachelor's degree in Information Technology, Computer Science, Engineering

Tools

Azure DevOps

ATF

REST API

Job description

About the job HR ServiceNow Application Engineer

Role Overview
We are seeking a skilled HR ServiceNow Application Engineer to join our team. In this role, you will focus on building, optimizing, and maintaining a robust platform utilized by internal IT customer teams across the enterprise. You will act as a collaborative consensus builder, aligning engineering strategies and system designs with organizational architecture standards, application frameworks, and core business goals.
Key Responsibilities

• Feature Delivery & Adoption: Manage and execute tasks within Azure DevOps that align with broader product features. Drive platform engagement by communicating new capabilities and process enhancements to users to increase enterprise-wide adoption.
  
• Platform Governance: Implement tools and workflows that reinforce a stable platform environment. Guide ongoing development efforts and document best-practice standards for the organization.
  
• CI/CD & Automation: Oversee the Continuous Integration and Continuous Delivery (CI/CD) lifecycle. Create and update test automation frameworks specifically for Human Resources Service Delivery (HRSD) workflows and associated ServiceNow APIs.
  
• Cross-Functional Alignment: Partner with stakeholders to ensure systems engineering blueprints fit seamlessly within defined architectural boundaries and long-term application strategies.
  

Qualifications & Experience

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
  
• ServiceNow Expertise: Strong foundational knowledge of the ServiceNow platform and HRSD processes. Previous exposure to additional modules such as CMDB and ITSM is considered a distinct advantage.
  
• Core Technical Skills: Practical experience with ServiceNow Flow Designer, Automated Test Framework (ATF), and end-to-end Service Catalog development and deployment.
  
• Integrations & Cloud: Hands-on experience with API testing, system integrations, and deployment, alongside a solid understanding of Azure fundamentals and Azure DevOps.
  
• Collaboration & Communication: Proven ability to coordinate across multiple distinct product teams, manage stakeholder relationships, and communicate technical concepts clearly to diverse end-users.