Global People Operations Specialist (HRIS / ServiceNow)

HR TechX Corp; Quezon City; On-site; PHP 893,000 - 1,562,000; Full time

Job summary

HR TechX Corp is seeking a seasoned People Operations specialist to manage HRIS, HR systems, and data governance across the organization in Metro Manila.

You will partner with HR, Operations, and business stakeholders to implement system enhancements, support US HR processes, and drive reporting, analytics, and continuous improvement initiatives. You will also help ensure data accuracy, governance, and privacy compliance across multiple platforms.

Qualifications

• Bachelor’s degree required in HR, business, IS, analytics or related field.

Responsibilities

• Support and maintain People Operations systems, tools, and platforms to ensure efficient and effective service delivery.
• Manage employee data, system configurations, workflows, and process updates across HR systems.
• Provide support for system-related inquiries, troubleshooting, and issue resolution, escalating complex cases as needed.
• Prepare and analyze HR reports, dashboards, and workforce data to support business decision-making.
• Collaborate with HR, Operations, and business stakeholders to identify process improvement opportunities and implement system enhancements.
• Participate in system testing, upgrades, implementations, and change management activities.
• Maintain process documentation, knowledge articles, and standard operating procedures.
• Ensure data accuracy, compliance, and adherence to established governance and privacy requirements.
• Support continuous improvement initiatives by identifying opportunities for automation, self-service, and operational efficiency.

Skills

HR analytics

Data management

Process improvement

Stakeholder collaboration

Education

Bachelor’s degree in Human Resources, Business Administration, Information Systems, Analytics, or related field

Tools

ServiceNow

Workday

SAP SuccessFactors

Oracle HCM

Job description

Responsibilities

• Support and maintain People Operations systems, tools, and platforms to ensure efficient and effective service delivery.

• Manage employee data, system configurations, workflows, and process updates across HR systems.

• Provide support for system-related inquiries, troubleshooting, and issue resolution, escalating complex cases as needed.

• Prepare and analyze HR reports, dashboards, and workforce data to support business decision-making.

• Collaborate with HR, Operations, and business stakeholders to identify process improvement opportunities and implement system enhancements.

• Participate in system testing, upgrades, implementations, and change management activities.

• Maintain process documentation, knowledge articles, and standard operating procedures.

• Ensure data accuracy, compliance, and adherence to established governance and privacy requirements.

• Support continuous improvement initiatives by identifying opportunities for automation, self-service, and operational efficiency.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Information Systems, Analytics, or a related field.

• Minimum of 5 years of experience in People Operations, HRIS, HR Systems, HR Shared Services, or a related function.

• Experience supporting US HR processes and stakeholders.

• Hands‑on experience with HR systems, case management platforms or enterprise applications such as ServiceNow, Workday, SAP SuccessFactors, Oracle HCM, or similar tools.

• Strong experience in HR reporting, workforce analytics, data management, and process improvement.

• Experience supporting system implementations, enhancements, testing, and change management initiatives.