ServiceNow Consultant - HRSD

ATOS Information Technology Inc.; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

ATOS Information Technology Inc. in the Philippines is seeking an experienced ServiceNow HRSD/GBS Technical Consultant to design, configure, implement, integrate, and support enterprise ServiceNow solutions that elevate employee services and shared-service operations.

You will deliver AI-powered solutions, intelligent workflows, and reusable accelerators, shape our ServiceNow portfolio, and contribute to digital transformation across HR and global business services.

Qualifications

• Certified HRSD implementation specialist certifications.
• Experience implementing ServiceNow HRSD in complex enterprise environments.
• CAD certification and CTA preferred.
• Eight+ years HR tech or shared-services experience.

Responsibilities

• Lead technical delivery from requirements to deployment and support.
• Configure and implement HRSD modules and related HR services workflows.
• Design HR journeys including onboarding, transfers, leaves, and offboarding.
• Create dashboards, reports, and executive views for HR/GBS leadership.
• Collaborate with architects and senior stakeholders in workshops.

Skills

ServiceNow HRSD knowledge

End-to-end implementation

Client workshops with executives

Workflow design

Education

ServiceNow certifications (HRSD)

Certified Application Developer (CAD)

Certified Implementation Specialist (HR)

CTA - Certified Technical Architect

Tools

Flow Designer

UI policies

Client scripts

Scheduled processes

Business rules

Job description

About the role

We are looking for an experienced ServiceNow Human Resources Service Delivery and Global Business Services (HRSD/GBS) Technical Consultant who will design, configure, implement, integrate, and support enterprise ServiceNow solutions that improve employee services and shared-service operations. In this global role, you will design and deliver next-generation AI-powered solutions, intelligent workflows, and reusable accelerators that strengthen our ServiceNow portfolio and help shape the future of digital transformation.

Key responsibilities

• Lead technical delivery across requirements, design, configuration, testing, deployment, and transition to support
• Configure and implement HR Case and Knowledge Management, Employee Center and Employee Center Pro, Enterprise Onboarding and Transitions, Lifecycle Events, Employee Relations where required, Universal Request, Virtual Agent, and enterprise shared-service workflows
• Configure HR services, centers of excellence, case types, assignment rules, eligibility, approvals, notifications, knowledge, fulfillment activities, service-level targets, and escalations
• Design employee journeys covering onboarding, transfers, promotions, leave, relocation, organizational change, and offboarding
• Implement dashboards, reports, workspaces, operational measures, and executive views
• Support the design of Global Business Services operating models across HR and, where required, finance, procurement, facilities, legal, workplace services, and other enterprise functions
• Provide detailed product and technical design input to Solution, Technical, Enterprise, Security, Data, and Integration Architects
• Lead or support workshops with senior executives, HR and GBS leadership, HR operations, employee relations, payroll, talent, benefits, legal, privacy, compliance, shared-service teams, and technical stakeholders
• Perform advanced configuration of HRSD and supporting platform capabilities, including tables, forms, fields, workspaces, roles, groups, criteria, access controls, notifications, Flow Designer flows, business rules, client scripts, UI policies, and scheduled processes
• Design integrations with HR information systems, payroll, benefits, talent, learning, identity, document, electronic-signature, collaboration, finance, facilities, procurement, and enterprise service platforms

About you

• Current ServiceNow certification relevant to HRSD, such as Certified Implementation Specialist - Human Resources or its current equivalent
• Proven experience implementing ServiceNow HRSD in complex enterprise environments and delivering multiple end-to-end implementations
• Current ServiceNow Certified Application Developer certification, or equivalent demonstrable application-engineering expertise
• ServiceNow Certified Technical Architect (CTA) - highly preferred
• At least 3 x Certified Implementation Specialist certificates
• Eight or more years of relevant HR technology, shared-services technology, or enterprise application experience
• Five or more years of hands-on ServiceNow platform experience
• Three or more years of direct ServiceNow HRSD implementation experience
• Experience delivering at least two substantial end-to-end HRSD implementations
• Strong understanding of HRSD architecture, data structures, security, workflows, integrations, reporting, and employee-service operating models